Guest Internet Support

What is Guest Internet Support?

Advanced Hospitality Technologies has provided valuable Guest Internet Support & System Management to renowned hotel brands in the industry nationwide. We consistently deliver value to our hospitality partners by reducing the cost of hotel support while increasing overall customer satisfaction.

In addition to focusing on guest satisfaction, our Guest Internet Support also ensures that High High-Speed Internet Access (HSIA) is compliant with our flagship and hotel brand standards. Our Guest Internet Support service offers:

  • 24/7/365 Toll-free Technical Support
  • 24/7/365 Bandwidth Monitoring
  • 24/7/365 Gateway monitoring & Disaster Recovery.

Delivering Successful Guest Support Experiences

We strive to be the best hospitality solutions providers and a leader within the industry. our prime focus has always been on the satisfaction of our partners. To deliver on our partner-centric values, we use metrics recognized and used by the International Customer Management Institute (ICMI) ensuring that we consistently maintain & improve our customer service. Our metrics include:

  • Issue resolution over the first call - 80%-85%
  • An average speed of call answer (3 rings)
  • Call Abandon Rate (1%)
  • Communication Quality (95%) - Capturing data, and giving correct and relevant information.
  • Guest Satisfaction - How guests rate their experience with the Engineer.
  • Average Handling Time (5-6mins)
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